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Return & Refund policy

Return & Refund Bliss

🌟 Welcome to au-sweethome.com - Where Returns Are a Breeze! 🌟

We're all about ensuring your shopping experience is as enchanting as possible. If your purchase doesn't quite fit your fairytale, don't worry! Our return and refund policy are here to make things as easy as a wave of a magic wand.

A Whopping 20-Day Return Extravaganza

  • You have a grand total of 20 days from the day your order arrives to decide if it's the "happily ever after" you envisioned. If not, no worries! You can initiate a return within this enchanted timeframe.

Refunds in the Blink of an Eye (Within 20 Days!)

  • We're not fans of keeping your funds hostage. Our goal is to grant your refund within 20 days of receiving your returned item.

No Restocking Fees - Ever!

  • We believe in happy endings, not hidden fees. You won't find any restocking fees here. Your satisfaction is our happily ever after.

Return with Ease - Just a Few Magical Steps!

  1. 📥 Download Your Enchanted Return Label: Access your return label with a magical click on our website. Print it whenever it suits you.

  2. 📦 Prepare Your Parcel with Love: Gently place your item in its original packaging or a secure alternative. Don't forget to include all the magical accessories and related materials.

  3. 🌟 Affix the Return Label: Stick the downloaded return label on the package like sealing a spell.

  4. 🚀 Send Your Parcel on a Quest: Off to the shipping center your package goes on its enchanted journey.

Conditions for Returns

  • To join the return party, your item should be in its original, unused condition and still rocking its original packaging.

  • Customized or personalized items may not be eligible for return unless they've lost their magical charm and arrive damaged or defective.

Questions or Need a Little Magic? We're Here!

  • If you have any questions about our return and refund policy or need a sprinkle of magic to guide you through a return, our enchanting customer support team is at your service. Reach out via our Contact Us page or send a magical email to info@au-sweethome.com

Thank you for choosing au-sweethome.com. Your satisfaction is our fairy godmother's wish, and our return and refund policy are the keys to the kingdom of seamless shopping experiences.

Here's to Happily Ever Afters and Enchanted Shopping!

au-sweethome.com infoau-sweethome.com Last Updated: 10.09.2023 🌟✨